Retail Multiunit Management (RMM)

Post-certification Pricing Increases Value! Only $375 per person after Trainer Certification.

Multiunit management comes with its own set of unique challenges. It requires retail District Managers to change the way they plan their time, interact with their managers, motivate sales teams, and conduct store visits. It requires formal training.

We can bring our retail experts to you to train your staff for $775 per person for a 2-day event.Train-the-trainer available for $11,250 for up to six Trainer Candidates; additional RMM materials $375 per person with certification.

Learn how MOHR Access can train your staff with the latest tools to maximize their potential. Sign up to learn MOHR.

RMM gives Regionals, DM's, and Area Managers the insight, skills and tools to maximize store productivity even when they're not in the stores. Designed exclusively for the retail industry, here's what each retail-specific training day teaches:
Day One

DM's learn to use the four 'Achievement Cycle' factors of Goals, Insights, Skills and Action to move from average to excellent
A unique prioritizing tool, 'MyPlan for Results', is used to help DM's focus on what matters most
Participants complete a 10-minute online version of the world-renowned DiSC behavioral styles of communication prior to the session. They receive a 15-page personalized report on their own style and its impact. It's used throughout the session to refine their management communication and effectiveness.

The group masters four communication skills that are critical to maximizing productivity in any person-to-person interaction. They learn why and how effective retail managers always:

Describe specific actions and impact
Shape performance with reinforcement
Listen to learn, and
Ask for Input

Managers also learn how to apply the DiSC profile and communication skills to a key situation with a retail video model, practice, and feedback on:

"Motivating Store Managers with Below-Standard Performance"

Day Two

"Coaching Coaches (by phone)" No situation is more common or essential than being able to develop your managers' ability to coach their own sales/support teams more effectively. Exercises, video model, and strategy help make coaching conversations more natural even if done by phone.
"Maximizing Store Visits" Concludes the second day focusing on the specific challenges of managing at a distance including use of technology and what to do before, during, and after store visits to ensure mutual understanding of the next set of priorities.

Debriefing Store Visits is demonstrated in a video model and participants are able to rehearse, get feedback, and prepare for their next series of store visits with a new mindset, ready to make a difference immediately.