Welcome to the video challenge. Here you can watch four short clips from two of our programs. What do you think would be the best response? We welcome your comments after each video.

If you’d like to learn more about our Retail Multiunit Management (RMM) or Retail Negotiation Series (RNS) and how to handle these challenges visit our programs page.

Retail Negotiation Series (RNS)

Challenge 1

In retail negotiation, you can’t lose sight of what’s driving the other person’s behavior.
Watch the video

Challenge 2

When negotiating, your ideas can get rejected.
Watch the video

Retail Multiunit Management (RMM)

Challenge 3

Sometimes multiunit managers get serious pushback from direct reports, especially when they give them critical feedback.
Watch the video

Challenge 4

Getting commitment to company initiatives isn’t always easy. Listen to this Store Manager share his thoughts about customer service.
Watch the video